Frequently Asked Questions

Do your guides cover my iPhone? Which iPhones do you cover and do you cover the new iOS 12?

Our iPhone guide now covers all iPhones including the new iPhone X series (X, Xr, and Xs) as well as the classic models iPhone 8, 7, etc., and SE. We have multiple versions available. Once you access your guide, you will be prompted to choose which iPhone guide you want to watch. You can choose by iOS (operating system) or by iPhone. If you are unsure, do not worry we explain it all very easily. As of now we have video guides for the following iPhones: iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 5S, iPhone 5c, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone Xs, iPhone Xs Max, and iPhone Xr. We also have videos that cover the following iOS: iOS 12, iOS 11, iOS 10, iOS 9, iOS 8, iOS 7, iOS 6 and older.

How can I watch the video guide again?

Once you purchase a video guide, you have access to it forever. Keep your purchase e-mail you received; that will have all the information you need to go back to the page to watch the video. Also, you can always download our videos right to your computer. The downloadable version is in higher quality than the web version and you can access it anytime you want. If you choose to download the video, it will be compressed in a ZIP file. To open it, just right click it, then select extract all.

What is PayPal?

PayPal is the merchant service we use to process our orders. When you go to download our video guide, you will be transferred to our PayPal page. You do NOT need a PayPal account, we just use PayPal as a secure means to protect the financial information of our customers. When you purchase a guide from us via PayPal, you can click on "Pay With Credit or Debit Card" underneath the PayPal signup form to bypass signing up with PayPal.

How much does the video guide cost?

How to Use the iPhone for Beginners cost $7.99. Thats less than the cost of a premium App from Apple's App Store, and 1/10 the price of one of an Apple learning courses, which generally can last hours. The video guide is 30 minutes long, and you can always pause, rewind, and reference the video at any time. You can learn more information on our iPhone Guide Page. Most of our other video guides cost just $7.99

What if I have questions about my iPhone or device?

When you purchase our guide, you automatically get 30 days of free e-mail technical support. So if you're trying to figure out how to connect your iPhone to your TV or you're looking for an App to help you online shop, you can ask our specialist and get the assistance you need.

How do I watch the video guide?

After your purchase our video guide, you will be immediately redirected to our secure video page. Click on the provided link on this page and you will get to choose whether you want to download the video guide to your computer or watch it right now on the web. Downloading the video guide can take up to 30 minutes depending on your connection. The file is compressed as a ZIP; depending on your operating system, you can right click the folder, and click "Extract All" or just open the folder and open up the Video Guide. If you are having any issues, please Contact Us and check your e-mail for download and play instructions. After your purchase, you will be sent a purchase e-mail with additional instructions as well. If you do not see this e-mail, please check your spam folder or allow for one hour for the e-mail to process.

What if I want the guide on DVD?

After your purchase our video guide, you will have an option to order a DVD of the guide, that will be shipped to your home for a discounted price. If you just want to order the DVD and do not want digital access. You can do so here for the iPhone Guide and here for the iPad.

Is there a guide book for the iPhone?

Yes there is! You can order the iPhone Manual for Beginners by clicking here.

Is there a guide book for the iPad?

Yes there is! You can order the iPad Manual for Beginners by clicking here.